As part of the Handling Intense Emotions curriculum, we provide a number of strategies for caregivers to use in the moment with young people who are in the midst of an emotion episode. As we developed the intervention, we began to wonder what people in other professions use to handle such episodes.
How do we train flight attendants to handle upset people? What do customer service representatives say to calm down upset callers? What do hostage negotiators do?
We are going to find out. Jill Spielfogel and I are launching a research project to query all kinds of professionals and experts from various disciplines to find out their de-escalation strategies. We will then use these experts to compile and categorize these strategies. Hopefully, we can all learn from one another. If you know of someone we should query, let us know!